-- What payment methods are accepted?
trade32.com accepts the following payment methods: PayPal, Western Union,Wire Transfer,Paying with PayPal (www.paypal.com),
-- Why is PayPal so popular?
PayPal is a safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out with a few clicks.
-- How do I create a PayPal account?
1. Visit www.paypal.com and click Join Now to create a new PayPal account.
2. Select the country or region where you live from the drop-down menu.
3. Choose the type of account that works best for you.
4. Fill out the form and follow the online instructions.
If you have any questions, you can contact PayPal customer service.
-- Can I use a credit card with PayPal?
Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. When you pay with PayPal, your credit card number is never exposed.
-- Why was my credit card/PayPal payment declined?
If you receive a notification that your payment was declined when you place an order, please contact PayPal or your card-issuing bank to resolve the issue.
You can also email to us for help. If we can resolve this issue in-house, we will be happy to help you complete your order.
-- I have paid, why is the order status still unpaid?
Since the PayPal server occasionally experiences delays, please wait 2-4 hours and check it again. If it still shows “unpaid” please provide your e-mail address and order ID number, we'll resolve the problem.
-- I have paid, why isn’t there anything in my order list?
On very rare occasions, an order won't appear in your Order List. Firstly, make sure that you have completed your payment. If the payment has been completed but the order still does not show, please email to us,we will resolve the issue.
-- Does trade32 offer a money-back or refund guarantee?
Yes. trade32.com allows most products to be returned for a refund within 30 days of the delivery date. We'll refund your payment when we receive the returned products. Additional deductions for all refunds will be made depending on the current market value. Click to view more details>>
-- How to Place an Order?
Step1: Sign in your account
Step2: Find the item which you are interested in and click the “ADD TO CART”. If you need more items, use the search engine to get the other items and put them to your cart,If you have a coupon, apply it on My Cart page and click “Using a Coupon Code above the Secure Checkout. (If you are not a registered customer, please choose Pay pal express checkout )
Step3: If you have selected the Secure checkout, please fill your shipping address and proceed to the next step.
-- What kind of shipping methods do you offer?
We provide the worldwide free shipping by regular mail, and the Express mail (such as EMS, UPS, DHL or Fedex), which will cost you express shipping fee, but you can get your package earlier.
-- Why my order cannot be sent by UPS/DHL/Fedex?
There are several reasons for that:
1. Products like lasers, E-cigarettes cannot be shipped by express mail as it can be easily detained by the customs. In this case, we ship them by regular post service.
2. Some countries are not covered by UPS/DHL/Fedex, so the carrier will change the shipping method for your package. Countries that we can currently ship EMS packages to:
Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam.
Please click here if you want to know more questions about shipping.
30 Days Money Back Warranty ,if you want to know more details .plaese click here,maybe it can help you.